Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Online access for detailed coded records

From 31st March 2016, patients will be able to apply to view their medical records on line. This will help the management of medical conditions and be accessible from anywhere in the world should the need arise.

Should you wish to register for this service, please bring along a form of identification to the practice, and the administrative team will guide you through the application process.

Once the application is complete, you will have automatic access for booking appointments, ordering prescriptions and you will also be able to view your core summary records, which include allergies and medications.

Should you require detailed coded access to your medical records, it will be necessary to book an appointment with one of our GP’s to discuss this.

For further advice, please do not hesitate to contact the surgery.

Named GP

All patients are registered with PREMIER HEALTH TEAM. Dr. Sunil Kumar, GP Partner, is the named GP for the Patients registered with Premier Health Team. This does not affect patients’ choice and patients may continue to see the doctor of their choice.


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Patient Accessible Information Standard

The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from an interpretation service, should English not be a first language.

The Standard requires organisations that provide NHS or adult social care to:

1. Ask people if they have any information or communication needs, and find out how to meet their needs

2. Record those needs clearly and in a set way

3. Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs

4. Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so

5. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it

Should you have any queries or questions in relation to this standard set by NHS England, please contact the team directly who will be more than happy to assist you.

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